Welcome! How can we help?
- For Drivers
- For Riders
- Oneplaine Business
- Vehicles Inspection
I picked up the wrong rider
Before starting a ride, confirm the rider’s name and the destination location to make sure you have picked up the correct rider.
If you picked up the wrong passenger, follow the steps below:
- Notify the rider about the situation
- Finish the order in the app
- Report an issue to our Support team through this article.