Welcome! How can we help?
Suggested Helps List
My driver account is suspended
I have issues with acceptance rate
I have issues with confirmation rate
I have issues with driver score
How to change my account details
How to change my payment details in Nigeria
I want to delete my driver account
How to change my profile picture
Rider did not pay or paid less
I have issues with my balance
Oneplaine commission in Nigeria
Cancellation fee was not added Nigeria
Booking fees in Nigeria
I was involved in a safety incident
Rider made a mess in my vehicle in Nigeria
Rider was overcharged
Passenger left an item in a vehicle in the Nigeria
Airport trips in Nigeria
Riders with pets in Nigeria
How to join a fleet
How to change or leave my fleet in Nigeria
How are prices calculated?
Rider did not pay or paid less
Rider did not pay or paid less in Nigeria
Oneplaine commission in Ghana
Murtala Muhammed International Airport trips
Oneplaine commission in South Africa
How to add a new vehicle
Driving in other cities
Online hours limit in Ghana
Riders with luggage
Using camera in a vehicle in Nigeria
Rider left an item in a vehicle
I don't receive orders
I picked up the wrong rider
Order was cancelled
I have a complaint about rider behaviour
How do payouts work?
Booking fees in Tanzania
How to pay commission in Tanzania
Bonus was not added
Referral bonus not received
How to pay commission in Nigeria
Cancellation fee was not added other countries
Information about VAT in South Africa
Price lower than expected
How to get your tax reports in South Africa
Downloading the Oneplaine app
How to change the app language
Transportation of luggage
Map shows incorrect data
Travelling with children
Oneplaine Balance
Ordering a ride for my child
How to schedule a ride
Travelling with animals
How to add a promo code
Why is my account blocked?
Requesting a copy of my oneplaine data
How to select a driver
Managing app notifications
How to order a ride
How to add multiple destinations
How to tip my driver
How to cancel a ride
How to reserve a ride
Sign up to drive with Oneplaine
How to use expense codes
How to change driver details
Adding new users
How to deactivate an employee
How to Manage Statements
Downloading Statements or invoice
How much is a Oneplaine ride?
Driver asked cash for in-app payment trip
Vehicle requirements in Nigeria
List of Vehicles Accepted by Oneplaine
Vehicle Inspectoion Agents / Locations
Vehicle inspection in Nigeria