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Travelling with animals
In some countries, we offer the Pet category. Please check the availability in the app.
If this category is not available in your city, but you would like to travel with your pet, contact the driver after requesting your trip to ask if they are willing to take your pet along. It is up to the driver whether or not they accept such a trip and you can cancel your request if the driver refuses to do so.
If the driver agrees to take your pet along, please make sure that your pet is clean and well-behaved.
You have a legal right to be accompanied by your assistance animal when travelling with Oneplaine.
Please get in touch with us if a driver has refused carriage due to your assistance animal. We take such reports very seriously.