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Whenever you are compensated, the amount will be added to your account as a credit that will be applied to your next ride. Please note that Oneplaine Balance cannot be used with cash rides.

If your Oneplaine Balance is positive, it will automatically be applied to your new order.

If your Oneplaine Balance is negative, it means that the payment for a previous order has failed. There are two ways to settle the failed payment:

• Top up your balance in the app under the Payments section
• Place a new order: you will be charged for the failed payment together with the price of the new ride.