Welcome! How can we help?
- For Drivers
- For Riders
- Oneplaine Business
- Vehicles Inspection
Order was cancelled
Both driver and rider can cancel the order before the ride starts. Orders cancelled by the rider or because the rider hasn’t shown up don’t affect your activity score.
Sometimes, the order may be cancelled automatically due to the failed rider’s payment method verification. Such cancellations also don’t affect your activity score.
If you have to cancel the ride due to the incorrect category being chosen or rider misconduct, please select the relevant cancellation reason and report the case to our Support team.