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A cancellation fee is the compensation that is automatically added to your earnings when:

• You cancel the trip as the rider does not show after you have arrived at their pickup location
• The rider cancels after a certain time frame of you accepting their order and driving towards their pickup location. This time frame varies by country/city.

Please note that the cancellation fee is subject to Oneplaine commission. 

Cancellation is not compensated if:

• The rider cancels the ride within a certain time frame (2-5 minutes) of you accepting their order
• You exceeded the estimated time of arrival to the pickup location
• You marked that you arrived or cancelled far from the selected pickup location
• You were waiting for the rider far from the chosen pickup location or moved after arriving at the pickup location and before cancelling
• You cancel at the pickup location before waiting for the recommended 5 minutes
• The selected payment method is cash
  • Note: cancellation fees for cash rides may be reimbursed when the conditions above are met. To request a cancellation fee for a cash ride, contact our Support team through this article.